Trivera Group

Trivera GroupTrivera GroupTrivera Group

Trivera Group

Trivera GroupTrivera GroupTrivera Group
  • Home
  • Solutions
  • Our Approach
  • About Us
  • Contact
  • More
    • Home
    • Solutions
    • Our Approach
    • About Us
    • Contact
  • Home
  • Solutions
  • Our Approach
  • About Us
  • Contact

TriVera Group IT Managed Services Offerings

Managing IT doesn’t have to be overwhelming or unpredictable. With Managed IT Services, you get outsourced management and support designed to reduce operational costs, improve reliability, and align your technology strategy with your business goals. By partnering with certified experts, you gain access to the skills and resources you need without the expense of building a full in-house team.

These services help minimize downtime and IT-related disruptions, keeping your team focused and productive. With predictable monthly costs and scalable solutions, you can confidently plan for the future and ensure your IT support grows alongside your business.

Core Managed Services

24/7 Help Desk Support

Proactive Monitoring & Maintenance

Proactive Monitoring & Maintenance

  • Multi-tiered support (Tier 1 for basic issues to Tier 3 for advanced escalations)
  • Support via phone, email, chat, or ticketing system
  • On-site support when remote resolution is not possible
  • User account troubleshooting, application issues, and device problems

Proactive Monitoring & Maintenance

Proactive Monitoring & Maintenance

Proactive Monitoring & Maintenance

  • Continuous monitoring of servers, networks, and endpoints
  • Proactive issue resolution before it impacts business
  • Regular maintenance schedules for updates and patches
  • Early alerts for hardware failures, low storage, bandwidth congestion, etc.

Network Management

Proactive Monitoring & Maintenance

Network Management

  • Design, implementation, and maintenance of LAN/WAN/Wi-Fi networks
  • Firewall configuration, monitoring, and updates
  • VPN setup and management for secure remote access
  • Network documentation and topology mapping

Server Management

Workstation Management

Network Management

  •  Windows and Linux server configuration and tuning
  • Active Directory management
  • Virtual machine (VM) provisioning using VMware, Hyper-V, etc.
  • Regular server health checks and capacity planning

Workstation Management

Workstation Management

Workstation Management

  • Operating system deployment and updates
  • Endpoint security and performance tuning
  • Asset tracking and lifecycle management
  • Remote management and configuration tools

Advanced & Specialized Services

Cybersecurity Services

Backup & Disaster Recovery (BDR)

Cybersecurity Services

  •  Next-generation antivirus and endpoint detection & response (EDR)
  • Intrusion detection and prevention systems (IDS/IPS)
  • Multi-factor authentication (MFA) and access controls
  • Security Information and Event Management (SIEM) tools
  • Regular vulnerability scans and penetration tests
  • Employee cybersecurity awareness training

Cloud Services

Backup & Disaster Recovery (BDR)

Cybersecurity Services

  •   Microsoft 365 licensing, management, and support
  • Cloud migration of files, applications, and server
  • Management of Azure, AWS, and hybrid cloud infrastructure
  • Identity and access management (IAM)
  • Cost optimization and usage tracking

Backup & Disaster Recovery (BDR)

Backup & Disaster Recovery (BDR)

Backup & Disaster Recovery (BDR)

  • Daily backups of servers, applications, and endpoints
  • Cloud-based backup options with offsite replication
  • Quick restore procedures for data loss scenarios
  • Disaster recovery plan (DRP) creation and regular testing
  • RTO/RPO consulting and implementation

Compliance Management

Microsoft 365 Administration

Backup & Disaster Recovery (BDR)

  • Support for HIPAA, PCI-DSS, GDPR, CMMC, SOC 2, etc.
  • Risk assessments and compliance gap analysis
  • Development of acceptable use policies (AUP), incident response plans
  • Regular audits and reporting for compliance readiness

IT Strategy & Consulting

Microsoft 365 Administration

Microsoft 365 Administration

  • Virtual Chief Information Officer (vCIO) engagement
  • IT budgeting and forecasting
  • Annual technology planning and roadmap design
  • Evaluation and selection of hardware/software vendors

Microsoft 365 Administration

Microsoft 365 Administration

Microsoft 365 Administration

  • Tenant setup and configuration (Exchange, SharePoint, OneDrive, Teams)
  • User and license management (adds/moves/changes)
  • Email security policies (spam filtering, phishing protection, DLP)
  • Microsoft Teams administration (policies, guest access, governance)
  • SharePoint Online site structure design and permissions management
  • Exchange Online management (mailboxes, distribution groups, shared mailboxes)
  • Backup and archiving of Microsoft 365 data
  • MFA and conditional access policy enforcement
  • Integration with mobile device management (MDM) and Intune
  • Usage analytics and adoption reporting

Unified Communications & Collaboration

VoIP Services

Collaboration Tools

Collaboration Tools

  • Cloud-hosted VoIP PBX setup and administration
  • Call routing, IVR, voicemail-to-email, and mobile integration
  • Softphone and desk phone support
  • Integration with Microsoft Teams, Zoom, Slack, etc.

Collaboration Tools

Collaboration Tools

Collaboration Tools

  • Deployment and management of platforms like SharePoint, OneDrive, Google Drive
  • Remote access VPN or secure portal setup
  • Project and task management tool integration (e.g., Asana, Trello, Teams)

End-User & Onboarding Services

User Training & Support

New Hire / Offboarding Services

New Hire / Offboarding Services

  • End-user training on security best practices, collaboration tools, and productivity apps
  • Customized onboarding guides
  • On-demand training resources and webinars

New Hire / Offboarding Services

New Hire / Offboarding Services

New Hire / Offboarding Services

  • Device setup and imaging
  • Account provisioning for email, systems, and applications
  • Role-based access control (RBAC)
  • Secure de-provisioning and hardware retrieval

Reporting & Analytics

IT Reporting

  • Monthly/quarterly executive summary reports
  • Real-time dashboards for uptime, performance, and ticket status
  • Security incident tracking and trend reporting
  • Compliance audit trails and user activity logs

Service Level Agreements

SLAs

  • Clearly defined response and resolution timeframes
  • Prioritized ticket handling (Critical, High, Medium, Low)
  • Guaranteed system uptime (e.g., 99.9%)
  • Performance and satisfaction benchmarks

Pricing Models

Pick what works for you

  • Flat-Rate Monthly: Unlimited support for predictable costs
  • Per-User/Per-Device: Scalable based on your workforce size
  • Custom Packages: Tailored to your industry and technical environment
  • Optional add-ons: 24/7 NOC, after-hours support, onsite visits

Let’s start the conversation.

Drop us a line!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trivera Group

Hours

Mon

09:00 am – 05:00 pm

Tue

09:00 am – 05:00 pm

Wed

09:00 am – 05:00 pm

Thu

09:00 am – 05:00 pm

Fri

09:00 am – 05:00 pm

Sat

Closed

Sun

Closed

Copyright © 2025 TriVera Group - All Rights Reserved.

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept